Refund and Returns Policy
Last updated: 2 January 2026
At Cyoung, we strive to ensure our customers are satisfied with every purchase. Please read our Refund & Return Policy carefully before placing an order.
1. Eligibility for Returns
Due to the nature of beauty and skincare products, all items are non-returnable and non-refundable once opened or used for hygiene and safety reasons.
Returns or refunds are only applicable under the following circumstances:
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You received a wrong item
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You received a damaged or defective product
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You received an item with a manufacturing fault
2. Return Request Conditions
To be eligible for a return or refund:
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The request must be made within 3 days of receiving the product
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The product must be unused, unopened, and in its original packaging
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Proof of purchase (order number or receipt) must be provided
3. How to Request a Refund or Return
Please contact us with the following details:
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Order number
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Clear photos or videos showing the issue
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Description of the problem
Contact Information:
Email: cyoung.hq@gmail.com
Phone: +603 4023 3700
Our team will review your request and respond within 3–5 working days.
4. Refund Process
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Approved refunds will be processed using the original payment method
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Refund processing time may take 7–14 working days, depending on your bank or payment provider
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Shipping fees are non-refundable, unless the return is due to our error
5. Exchange Policy
Exchanges are subject to stock availability and are only applicable for approved cases such as damaged or incorrect items.
6. Cancellations
Orders that have been confirmed and processed cannot be cancelled.
7. Policy Updates
Cyoung reserves the right to update or amend this policy at any time without prior notice. Any changes will be reflected on this page.
