Shipping Policy
Last updated: 2 January 2026
At Cyoung, we are committed to delivering your orders safely and promptly. Please review our shipping policy below for important information regarding order processing and delivery.
1. Order Processing Time
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Orders are processed within 1–3 working days after payment confirmation
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Orders placed on weekends or public holidays will be processed on the next working day
2. Shipping Coverage
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We currently ship within Malaysia only
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International shipping is not available at this time
3. Delivery Time
Estimated delivery time after order processing:
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West Malaysia: 2–5 working days
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East Malaysia: 5–10 working days
Delivery times may vary due to courier service delays, weather conditions, or public holidays.
4. Shipping Fees
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Shipping fees are calculated at checkout based on your location and order weight
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Any applicable delivery charges will be displayed before payment is completed
5. Courier Service
Orders are shipped via trusted third-party courier services. Courier selection may vary depending on your location.
6. Tracking Information
Once your order has been shipped, a tracking number will be provided via email or WhatsApp (if applicable).
7. Incorrect or Incomplete Address
Please ensure that your shipping address is accurate and complete. Cyoung is not responsible for delays or lost parcels due to incorrect address details provided by the customer.
8. Damaged or Lost Parcels
If your parcel arrives damaged or is lost during transit, please contact us within 3 days of receipt with clear photos and order details so we can assist you accordingly.
9. Policy Updates
Cyoung reserves the right to update this Shipping Policy at any time without prior notice. Any changes will be reflected on this page.
